Table of Contents
A set of research questions provided the starting point for this study:
Where did this organisation come from and why did it emerge? What were the specific circumstances under which Centrelink emerged and how can this be interpreted in terms of organisational creations?
What is Centrelink? Given its multi-faceted character, how can it be characterised in organisational and management terms?
How does this organisation operate? What is the extent of its internal and external relationships?
What provides the organisational dynamic? What factors account for its capacity to evolve and change rapidly?
What is its future? How does it ensure that it is a sustainable enterprise in the public sector?
What can we learn from this management experiment? Given its uniqueness, what international comparisons and benchmarking are possible? What lessons are there for Australian and international public and private organisations?