Since the creation of Centrelink in 1996, there have been considerable changes to existing income support and welfare programs. For the first few years, these were fairly limited in scope but in 1999 a complete rethink of the welfare system was announced. The effect on Centrelink has been immeasurable.
Most changes focused on those receiving support who were of working age.
Legislation was introduced to parliament in March 1997. Pilot programs began in September 1997. This program involved local communities in activities of value to them that provided work experience for the unemployed for a period of six months as a step towards possible paid employment. Selected job seekers between the age of 18 and 34 could be asked to participate in or could volunteer for Work for the Dole projects to meet their mutual obligation requirements (see below).