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The Centrelink Experiment - Whole Book (2.3 MB)

• Preliminary Pages
• Professor John Halligan
• Preface
• Acknowledgments
• Introduction: Centrelink as a field of study

1. Designing a delivery agency
2. Centrelink’s development
3. Strategies and management structure
4. Leading and managing change
5. Reinventing service delivery
6. Governance
7. Relationships with client departments
8. Entrepreneurship and challenging boundaries
9. Lessons from Centrelink’s formative years

• Epilogue: Back to the future
• Appendix 1. The study
• Appendix 2. Social welfare developments
• Appendix 3. Strategic directions
• Appendix 4. Comparing strategic directions
• Appendix 5. CEO lessons
• Appendix 6. Tables
• Appendix 7. Roles of DFaCS and Centrelink in Business Alliance Agreement 2004
• Bibliography