Table of Contents
Having developed an approach for the eEngagement, the implementation phase represents the realisation of this vision. Often, this will require stakeholder input – across government and outside of it – and necessary adjustments to the initial plan in the light of unforseen eventualities. In this way, implementation is just like any other process for project delivery.
Rather than provide a summary of issues associated with standard project implementation and management issues, this section (and the later discussion of post-implementation issues) focuses on aspects of specific, or particular, relevance to the manager engaged in eEngagement activities.
The first step in successful realisation of the eEngagement approach is ensuring appropriate commitment from key stakeholders. This may entail a new process of negotiation, ‘selling’ and discussion, or may reflect the formalisation of processes already undertaken as part of the visioning process.
Four important considerations are: