Whatever Happened to Frank and Fearless?
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Whatever Happened to Frank and Fearless?
The impact of new public management on the Australian Public Service
Table of Contents
Author Profile
Acknowledgements
Foreword
Overview
Chapter 1. A failure of public administration?
Introduction
The terms of the debate
State of the Service and other data
The reforms in theory
The system in practice
Chapter 2. The regime of contestability
Contestability in theory
Contestability in practice
Role of the APS in facilitating advice from outside the public service
Impact of contestability on the APS’s policy-advising role
Can public servants hold the line between being responsive to government policy directions and telling ministers whatever it is that they want to hear?
Chapter 3. Individual performance management and assessment and ‘assumption cultures’
Individual performance management and assessment in theory
Individual performance management and assessment in practice
Following the line of sight
Chapter 4. Devolution
Devolution in theory
Devolution in practice
Recent adjustments to the devolved model
Chapter 5. Aligning the service: the impact of workplace relations
Industrial relations in theory
Locus of control
Employment relations
Organising principles
Policy goals
The psychological contract
Chapter 6. To market, to market: outsourcing the public service
Outsourcing in theory
Outsourcing in practice
Public value management
Chapter 7. Reforming the reforms?
References
Appendix: Extract from Chronology no. 1 2002-03 — Changes in the Australian Public Service 1975-2003
Chronology