Chapter 7. ‘Crazy Thought or Creative Thinking’: Reform in the Real World
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‘Crazy Thought or Creative Thinking’: Reform in the Real World

Patricia Scott, Department of Human Services

Table of Contents

Introduction
Backgrounder to the Department of Human Services
Practical Ways to Drive Reform
LLO Program
Better Alignment to Government Objectives
UHRIG
Exerting Influence When You Cannot Simply Use Control
Communications
How to Use Cultural Differences Between Agencies to Speed Reforms
Communication and Awareness Raising
Leadership Accountability and Support
Performance Monitoring and Reporting
In Conclusion

Introduction

In this chapter, I intend to focus on the following;

  • practical ways to drive reform;

  • ensuring alignment to government objectives;

  • exerting influence when you cannot simply use control; and

  • how to use cultural differences between agencies to speed reforms.

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