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Effective and responsive program management is not simply about technique. Rather, we are here concerned with the much harder job of changing our organisations. This leads neatly to the question of why do we need to change? What problems, what issues, what challenges are we responding to?
The answer to these questions will, of course, vary depending on the very specific contexts of our agencies, and the public sector jurisdiction in which we work. There are, however, a number of ‘generic’ factors common to Australia and other advanced countries that are driving change across Australia’s public sector.
I want to look briefly at those that I regard as especially important for organisational change. They are:
community or citizen expectations,
challenges to implementation,
organisational performance,
complex, difficult and seemingly intractable, or ‘wicked’, problems, and
political interest and will to improve the realisation of policy goals.