Reality

Table of Contents

An Action-Centred Approach to Conceptualising Information Support for Routine Work

Introduction

Understanding actions

The environment in which actions occur

Multi-scale nature of actions

Action dependencies

Efficiency and effectiveness of actions

Efficiency of actions

Effectiveness of actions

Routinising action

A situated approach to enabling routine action with information

Signals: representing the possibility for action

Manipulating the action possibility space

Parsimonious systems

A methodology for situated analysis and design

The domain of the situated analysis and design methodology

Applying the situated analysis and design methodology

Analysing the existing system of actions

Negotiations regarding the new system of actions

Designing a new system of actions

Relation to existing literature

Theories that situate action in the environment

Paradigmatic differences with structured ISAD methodologies

Relationship with other ISAD methodologies

Conclusions

References

Emergent Conversational Technologies That Are Democratising Information Systems in Organisations

Introduction

Conversational technologies

Background

Issues of ownership and democratisation

The wiki phenomenon

Cases of actual or potential wiki adoption

Case One: a failed attempt to set up a wiki in a knowledge institution

Case Two: setting up a wiki for professionals in a state-wide government health department

Case Three: the use of a wiki by a national standards organisation for knowledge collection and dissemination among small businesses

Case Four: an existing wiki in the research division of a large private manufacturing organisation

Discussion

Lessons from the four cases

The challenges and opportunities for IS

References

A Road Less Travelled

Introduction

Theory development motivated by practice

IS project management performance

IS project management theory

A focus on exploratory practice-driven research

A road less travelled

Research approach

Engagement

Looking for the ‘gap in practice’

Finding the ‘theory in the gap’

Developing an account of the phenomenon

Research progress and discussion

Examples of exploratory practice-driven research

Multiple theories

Multi-disciplinary thinking

Challenges

Conclusions

Acknowledgements

References

A Multi-Paradigm Approach to Grounded Theory

Introduction

The case of the Australian ICT study

The proposed research framework

Phase One: survey instrument development

Phase Two: conducting and analysing the survey

Phase Three: interviews and reporting

Conclusion

References

The Methodological and Theoretical Foundations of Decision Support Systems Research

Introduction

Research method

Research methods and paradigms

Judgement and decision making foundations

Conclusions

Acknowledgements

References